The following statistics are based on the period between 01.10.09 and 31.03.10. All statistics are regarding minor works and maintenance jobs only. The following are compiled by ourselves:
Jobs taken 1354
Jobs completed 1354
Recalls 34, all successfully completed FOC
From feedback received in period including up to 31.03.10 in percentages +/- 1%
| The appointment process was |
72% |
15% |
10% |
10% |
|
| The tradesman turned up when expected |
72% |
20% |
|
10% |
|
| The tradesman was well presented and polite |
81% |
15% |
|
|
|
| The work was carried out efficiently |
85% |
15% |
|
|
|
| You were kept informed throughout the process |
72% |
10% |
15% |
|
|
| Your property was left neat and tidy |
72% |
20% |
10% |
|
|
| You would recommend us to friends and family |
81% |
20% |
|
|
|
Download the customer
service questionnaire (pdf)
