The following statistics are based on the period between 01.12.06 and 31.05.07.
All statistics are regarding minor works and maintenance jobs only. The
following are compiled by ourselves:
Jobs taken 1723
Jobs completed 1655
Recalls 46, all successfully completed FOC
NB: 100% of outstanding works are less than a month old
From feedback received in period including up to 31.05.07 in percentages
+/- 1%
| The appointment process was |
72% |
15% |
10% |
10% |
|
| The tradesman turned up when expected |
72% |
20% |
|
10% |
|
| The tradesman was well presented and polite |
81% |
15% |
|
|
|
| The work was carried out efficiently |
85% |
15% |
|
|
|
| You were kept informed throughout the process |
72% |
10% |
15% |
|
|
| Your property was left neat and tidy |
72% |
20% |
10% |
|
|
| You would recommend us to friends and family |
81% |
20% |
|
|
|
Download the customer
service questionnaire (pdf)
